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How vbj77 Handles Your Personal Information

This privacy policy tells you exactly what data we collect when you open an account, deposit via bKash, Nagad or Rocket, and use the platform from your mobile device.

Account data protectionbKash, Nagad, Rocket payment privacyMobile device data handlingYour right to request deletionContact us to update your records
vbj77 How vbj77 Handles Your Personal Information
DATA CONTACT PATHS

How to Reach Us About Your Privacy

If you want to request a copy of your data, ask us to correct something on your account, or raise a privacy concern, there are three ways to get in touch. We aim to respond to all data-related requests as quickly as we can — contact us through any of the channels below and quote your registered account number so we can locate your records without delay.

Team online

Email Support

Send your data request or privacy query to our support email. Include your registered mobile number and account ID so we can find your records quickly.

Live Chat

Open the live chat window from your account dashboard. Our support team can log a data request on your behalf and confirm next steps during the session.

Account Help Form

Use the in-account help form under Account Settings. Select the Privacy or Data Request category and describe what you need — correction, access or deletion.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We apply a consistent set of data-handling practices across every account on the platform — whether you logged in from a Dhaka address or connected through a mobile browser on the go. The four areas below cover what that looks like in practice: how data moves, how long we keep it, how we secure it, and how you can request changes.

Encrypted Data Transfer

All data moving between your device and our servers — including bKash and Nagad payment details — travels over SSL encryption. Your wallet credentials are never stored in plain text on our side.

Retention and Deletion

We keep account and transaction records for as long as required by applicable regulations in eligible regions. Once that period ends, records are deleted or anonymised according to our internal data schedule.

Cookie and Session Control

Session cookies keep your account active as you move between the lobby and your wallet. You can clear them from your browser at any time — doing so will log you out but will not delete your account data from…

Requesting Your Data

You have the right to ask what data we hold about you, request a correction, or ask for deletion where your local law and eligible region allow it. Use the help form in Account Settings or contact support directly.

Common Questions About Our Privacy Policy

The questions below cover what we hear most from people who want to understand how their account data is handled — from what we collect when a bKash deposit goes through, to how to ask us to delete a record.

We collect your name, email or mobile number, and the wallet details you enter — such as your bKash or Nagad number — to verify your identity and process transactions correctly.

We share payment details only with the processor needed to complete a transaction — Rocket, Nagad or bKash as applicable. We share nothing beyond what that specific transaction requires.

We retain records for as long as applicable regulations in eligible regions require. After that period, data is deleted or anonymised. You can ask us for the current retention period via support.

Yes. Submit a request through the Account Settings help form or contact our support team via live chat. Quote your registered mobile number and account ID so we can respond promptly.

Use the privacy category in the in-account help form, or message support directly. Deletion requests are reviewed against any legal retention obligations in your eligible region before we proceed.

We use session cookies to keep you logged in as you move through your account wallet and the lobby. You can block them in your browser settings, but doing so will likely log you out mid-session.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.